Delivery Information & FAQs

How soon is delivery?

We aim to dispatch orders on the next working day to Central London and within 3-5 working days elsewhere in the UK, and processed Monday to Friday.

NB: Orders containing Special Order items may be subject to an additional delay whilst products are sourced – but we always aim to get products out ASAP.

We use our own vans for internal deliveries to London & Surrey and we use reliable fragile specialist couriers for our deliveries to the rest of the UK.

Updates are made by email or text notifying when your drinks will be arriving with you, and where possible, we also give an estimated delivery time for our own van deliveries, so you don’t have to wait in all day.

Orders are processed the same day if received by midday (12pm) Mon-Fri.

Please see our internal delivery postcodes below.

Next Working Day Delivery Postcodes (Internal)

 

1-3 Working Day Delivery Postcodes (Internal)

3-5 Working Day Delivery Postcodes (Internal)

Nationwide UK (Courier) 3-5 Working Day Delivery

We use a third party courier for nationwide deliveries outside of our internal delivery zones. Courier delivery is normally between 3-5 working days.

As a rule, we always look to dispatch orders as soon as possible by the third day following the 12pm order processing cut off.

UPS Access Point™

We also use UPS Access Point™ for single package deliveries to UPS-affiliated delivery locations, such as newsagents, petrol stations and convenience stores.

“UPS Access Point™ is a UPS-affiliated delivery network offering a convenient way for you to collect your package(s) near to your home or work. UPS Access Point locations are represented by a broad array of locations, including newsagents, petrol stations and convenience stores.

Select UPS Access Point as your delivery preference when you place your order with us and you’ll receive a text/email message when your order has arrived for collection.

How much is delivery?

The cost for London and Surrey is just £ 5.00 including VAT, with Enfield being £7.50 = Internal

Delivery to a UPS Access Point™ location is just £5.00 including VAT for a package weighing up to 20kg.

The courier consignment price for the rest of the UK is £ 8.98 including VAT for the first 20kg, then 35p including VAT per kg after that. = External

Some areas have a surcharge (eg Highlands, Northern Ireland, Channel Islands)

Can you deliver internationally?

At present our website caters for UPS Access Point deliveries up to 20kg to Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland and Spain.

We also use DHL for shipments to Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, ROI, Romania, SanMarino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican – with more to come soon!

Pricing is available once items are in the shopping basket

Can you deliver bulk and pallet orders?

Absolutely! Please contact us [email protected] or call us on 020 8874 4326

Can we collect?

Yes, please email [email protected] to place your order. Once this has been paid for, collections can be made from our warehouse in CR0 or (for smaller orders) office in SW18.

Returns and refunds

Once dispatched, we are unable to refund shipping charges.

Can the packaging be recycled?

Yes, all cardboard, glass and plastics can be recycled at your local recycling centre. Please click here to find your local recycling location

Do you provide refreshments for office delivery?

Yes, Aqua Amore can (and do) deliver mineral water and soft drinks for offices and businesses. The deliveries to London, Surrey and surrounding areas are made using our own fleet of vehicles, whereas the remainder of UK is fulfilled using a third party courier.